Communication Center

  • Managing Communication Errors

    Communication errors may occur if - for example - the selected number type cannot receive SMS or the phone ...

    Simon Nolet
  • Managing Callbacks

    When a communication is crucial and you need to make sure that the recipient intends on addressing the cont...

    Simon Nolet
  • Creating a Post

    To create and publish a post, follow the steps below: 1. Click Posts. 2. Click Create a post. 3. Select t...

    Simon Nolet
  • Consulting Posts

    Posts are non urgent communications that concern a whole group of Communication center users. A notificatio...

    Simon Nolet
  • Number Types

    Number types represent the communication methods to reach a specific contact. Number Type Description ...

    Simon Nolet
  • Communication Pane

    Use the Communication pane when sending communications from the Communication center or logging phone calls...

    Simon Nolet
See all 16 articles

Public Console

  • The Public Hospital Console

    For users who are not licensed to access the Petal platform, it is possible to view physician schedules on ...

    Simon Nolet

Analytics

  • Overview - Hospital Dashboard

    Export button and Information icons are found throughout the Analytics section. Clicking on the Export but...

    Kathleen Kelly
  • Activities

    Export button and Information icon are found throughout the Analytics section. Clicking on the Export butt...

    Kathleen Kelly
  • Coverage

    Export button and information icons are found throughout the Analytics section. Clicking on the Export but...

    Kathleen Kelly
  • Workload

    Export button and information icons are found throughout the Analytics section. Clicking on the Export but...

    Kathleen Kelly
  • Availability

    Export button and information icons are found throughout the Analytics section. Clicking on the Export but...

    Kathleen Kelly
  • Performance

    Export button and information icons are found throughout the Analytics section. Clicking on the Export but...

    Kathleen Kelly

Management

  • How do I add a shift row to a console layout?

      1- Select the console, the layout tab and the pencil from the list you want to modify. 2- Click on line ...

    Anne Marie Lussier
  • Planner list in Dashboard group

    How to access the list of schedule group planners in your hospital dashboard? This list is only available w...

    Vicky Tremblay
  • Absences view in Dashboard

    Absences view in dashboard accessible with special permission It is now possible to view the absences of al...

    Vicky Tremblay
  • Change assignment from dashboard

    You can now modify the assignments in the dashboard without the need to have an account in the scheduling g...

    Vicky Tremblay
  • Members management for dashboard groups

    1. Access the Hospital section: 2. Any member with the Manage memberships permission will have access to t...

    Vicky Tremblay
  • Phone Registry

      The Phone registry allows administrative members to manage contact information in order to reach on-call ...

    Émilie Bronsard

Petal On-Call

  • General Navigation

    Kathleen Kelly
  • How to configure colors in the hospital dashboard

    1. Click on the On-call icon 2. Click on Display at the top right of your screen 3. You can click on each...

    Vicky Tremblay
  • How to select layouts

    To optimize the hospital dashboard's usage, it is possible to contact Petal or your Dashboard administrator...

    Kathleen Kelly
  • How to view contact information

    It is possible to access a member of the hospital dashboard's information (complete name, specialty, phone ...

    Kathleen Kelly
  • What do labels in the hospital dashboard mean

      This label indicates that a physician should be assigned to this shift, but no one is at the moment. The ...

    Vicky Tremblay
  • Who's on call now dashboard

    A new Now toggle allows all dashboard users to see who is currently covering a shift. 1. You can toggle bet...

    Vicky Tremblay
See all 7 articles