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  3. Communication Center

Searching for a Contact

Contact cards in the Communication center provide valuable details such as contact information and upcoming scheduled tasks.

The Search field is located at the top, next to the Petal logo.

Search_001.png

To search for a specific contact, start typing:

  • The name, the specialty or the affiliation of a Petal member
  • The name or affiliation of a registry person
  • The name of a department
  • The name of a procedure

Search Results

The results are displayed on the left, just under the Search field. The number of corresponding results appears next to the Search field.

Search_002.png

Each contact card displays a count of the available comments and notes, as well as a preview.

comment_preview.png

 

Petal members always appear first in the list of search results. Other contact types appear next and the order in which they appear is defined by relevance based on your search criteria.

Petal Members

Unslected_Member.png

The order in which Petal members appear depends on their scheduled tasks:

1. Members with an active task

Search_OnCall.png

2. Members with a task scheduled during the next 24 hours

Search_Pending.png

3. Members without a scheduled task

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(i) Dashboard members and members that are not included in a schedule group also appear at this point and no tag is visible on their contact card.

4. Members with the absent status

Absent_Status.png

(i) The label reflects the absence category selected upon creation.

Persons

Unslected_Person.png

Departments

Unselected_Department.png

Contact Groups

Unselected_Contact_Group.png

Procedures

Unselected_Procedure.png

Selecting a Contact Card

Select a contact card from the list to display contact information and to perform specific actions.

When the search produces a single result, the contact card is automatically selected.

When the search produces multiple results, scroll through the list and click on a contact card to select it.

Petal Member

Select a Petal member to view information about ongoing or incoming tasks.

Selected_Member.png

Select a Petal member to perform one of the following actions:

Person

Selected_Person.png

Select a person to perform one of the following actions:

Department

Selected_Department.png

Select a department to perform one of the following actions:

Contact Group

Selected_Contact_Group.png

Select a contact group to perform one of the following actions:

Procedure

Selected_Procedure.png

Select a procedure to display the group members list. To show the roles assigned to the procedure’s contact numbers, click Group Members.

Expanded_Members.png

Select a procedure to perform one of the following actions: