• Managing Communication Errors

    Communication errors may occur if - for example - the selected number type cannot receive SMS or the phone ...

  • Managing Callbacks

    When a communication is crucial and you need to make sure that the recipient intends on addressing the cont...

  • Creating a Post

    To create and publish a post, follow the steps below: 1. Click Posts. 2. Click Create a post. 3. Select t...

  • Consulting Posts

    Posts are non urgent communications that concern a whole group of Communication center users. A notificatio...

  • Number Types

    Number types represent the communication methods to reach a specific contact. Number Type Description ...

  • Communication Pane

    Use the Communication pane when sending communications from the Communication center or logging phone calls...

  • Contact Numbers Pane

    The Contact numbers pane shows the list of available contact numbers for the selected recipient. These numb...

  • Logging Phone Calls

    The Communication center cannot be used to send or to receive phone calls. Logging phone calls allows you t...

  • Sending a Communication

    Use the Communication center to send communications to devices that allow the reception of alphanumerical a...

  • Holding Communications

    When a member is temporarily unavailable, they ask the operator to take their messages or hold their commun...

  • Consulting Communications History

    When you send a communication from the Communication center or when you log a call, information about the c...

  • Consulting Comments and Notes History

    Comments and notes that were visible only for a specific period - or those that were deleted - are still av...

  • Adding a Comment to a Contact Card

    The Communication Center facilitates cooperation between operators by allowing them to add comments to a co...

  • Contact Types

    In the Communication Center, contacts are divided into different types. Icon Contact Type Description ...

  • Searching for a Contact

    Contact cards in the Communication center provide valuable details such as contact information and upcoming...

  • Communication Center

    An extension to the Hospital Console/Clinical Capacity Management platform, the Communication Center module...