Communication Center
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Communication Center Overview
An extension to the Hospital Console/Clinical Capacity Management platform, the Communication Center module...
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Searching for a Contact
Contact cards in the Communication center provide valuable details such as contact information and upcoming...
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Adding a Comment to a Contact Card
The Communication Center facilitates cooperation between operators by allowing them to add comments to a co...
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Logging Phone Calls
The Communication center cannot be used to send or to receive phone calls. Logging phone calls allows you t...
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Sending a Communication
Use the Communication center to send communications to devices that allow the reception of alphanumerical a...
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Managing Callbacks
When a communication is crucial and you need to make sure that the recipient intends on addressing the cont...
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Holding Communications
When a member is temporarily unavailable, they ask the operator to take their messages or hold their commun...
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Creating a Post
To create and publish a post, follow the steps below: 1. Click Posts. 2. Click Create a post. 3. Select t...
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Managing Communication Errors
Communication errors may occur if - for example - the selected number type cannot receive SMS or the phone ...
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Consulting Posts
Posts are non urgent communications that concern a whole group of Communication center users. A notificatio...
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Consulting Communications History
When you send a communication from the Communication center or when you log a call, information about the c...
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Consulting Comments and Notes History
Comments and notes that were visible only for a specific period - or those that were deleted - are still av...
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Ongoing Communications Tab
The Ongoing Communications pane displays all communications that require the operators' attention, thus all...
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Number Types
Number types represent the communication methods to reach a specific contact. Number Type Description ...
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Communication Pane
Use the Communication pane when sending communications from the Communication center or logging phone calls...
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Contact Numbers Pane
The Contact numbers pane shows the list of available contact numbers for the selected recipient. These numb...
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Contact Types
In the Communication Center, contacts are divided into different types. Icon Contact Type Description ...