The Ongoing Communications pane displays all communications that require the operators' attention, thus allowing for a better cooperation.
To expand the pane, click the up arrow.
To reset the pane to its default size, click the down arrow.
The ongoing communications are listed under three tabs according to the category of actions they require.
Active Communications Tab
This tab displays the list of communications that require monitoring. If you select the Waiting for a callback option when sending a communication or if an error occurs, the communication appears under this tab so it is easier to follow up and take the required actions.
| Column | Description |
| Delay | The communication’s status. |
| Recipient | Information about the recipient of the communication such as their name and account type, their specialty and their affiliation. |
| Message | The content of the message. |
| Note | Additional information pertaining to the communication. |
| Sent by | Information about the user responsible for sending the communication. |
| Incoming number | The requester's contact number. |
| Actions | Contains the buttons allowing you to manage callbacks or to manage communication errors. |
Communications on Hold Tab
This tab displays the list of members for which communications are on hold.
| Column | Description |
| On Hold | The number of communications held during the activation period. |
| Recipient | Information about the recipient of the communication such as their name and their account type. |
| Started | The date and time at which the hold period was activated. |
| Activated by | The name of the user responsible for activating the hold period. |
| Ended | The date and time at which the hold period was deactivated. |
| Deactivated by | The name of the user responsible for deactivating the hold period. |
| Actions | Contains the buttons allowing you to manage communications on hold. |
Ongoing Procedures Tab
This tab displays the list of ongoing emergency procedures and their related communications.
| Column | Description |
| Delay | The communication’s status. |
| Recipient | Information about the recipient of the communication such as their name and account type, their specialty and their affiliation. |
| Message | The content of the message. |
| Note | Additional information pertaining to the communication. |
| Sent by | Information about the user responsible for sending the communication. |
| Incoming number | The requester's contact number. |
| Actions | Contains the buttons allowing you to manage emergency procedures and their related communications. |
Delay
The statuses visible under the Delay column help you track the reception of your communications.
| (i) When you are not waiting for a callback, the communication disappears from the Active Communications tab as soon as it is delivered to the target device. |
| Status | Description | |
| The communication is currently being sent. | ||
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The delivery confirmation has not yet been received. The timer shows the time elapsed since the communication was sent.
When you send a communication to a pager or when you log a phone call, no confirmation is received and this status is skipped. |
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| The message was delivered to the target device. The timer shows the time elapsed since the confirmation was sent or logged. | ||
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A callback was received for this communication. This status only appears under the Ongoing Procedures tab when a communication is sent to a contact group. When the reception of a callback is confirmed for a communication that appears under the Active communications tab, the communication disappears from the tab. |
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The communication was sent more than 30 minutes ago. The tag turns red to indicate that you must take action, either by resending the communication or cancelling the callback request.
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A problem prevented the message from being sent. Select the communication to get a description of the issue. |