Managing Communication Errors

Communication errors may occur if - for example - the selected number type cannot receive SMS or the phone number is no longer available.

When it is the case, a notification icon appears on the Active Communications tab.

(i) Communications linked to an emergency procedure appear under the Ongoing Procedures tab instead.


To address a communication error, follow the steps below.

1. Access the Active Communications tab and locate the communication in error. The communication appears with a red background and an Error tag under the Delay column.



2. Click the Edit button.


The message at the top of the window gives you more information about the error.



3. Select a valid contact number and click Edit. If the problem is solved, the communication disappears from the Active Communications tab - unless you are waiting for a callback - and is sent to the recipient.