Managing Communication Errors

Communication errors may occur if - for example - the selected number type cannot receive SMS or the phone number is no longer available.

When it is the case, a notification icon appears on the Active Communications tab.

(i) Communications linked to an emergency procedure appear under the Ongoing Procedures tab instead.


To address a communication error, follow the steps below.

1. Access the Active Communications tab and locate the communication in error. The communication appears with a red background and an Error tag under the Delay column.



Hover your cursor over the tag or select the communication to display a detailed error message.


2. Click the Edit button.


The message at the top of the window gives you more information about the error.



3. Select a valid contact number and click Edit. If the problem is solved, the communication disappears from the Active Communications tab - unless you are waiting for a callback - and is sent to the recipient.