Communication errors may occur if - for example - the selected number type cannot receive SMS or the phone number is no longer available.
When it is the case, a notification icon appears on the Active Communications tab.
| (i) Communications linked to an emergency procedure appear under the Ongoing Procedures tab instead. |
To address a communication error, follow the steps below.
1. Access the Active Communications tab and locate the communication in error. The communication appears with a red background and an Error tag under the Delay column.
Hover your cursor over the tag or select the communication to display a detailed error message.
2. Click the Edit button.
The message at the top of the window gives you more information about the error.
3. Select a valid contact number and click Edit. If the problem is solved, the communication disappears from the Active Communications tab - unless you are waiting for a callback - and is sent to the recipient.