User account basics

At any time, from the Petal platform, you can pay your bills by adding a payment method. Important: since...

You can pay your bills by clicking on the Pay now button in the reminder email. The button link remains act...

At any time, from the Petal platform, you can view your billing history and monthly invoices. Important: ...

If you forgot your password, you must create a new one. From the Log In page, select Forgot password? In F...

You can change your password for security reasons. From the side menu, access your profile by selecting...

Determine which email address to use to access your Petal account and to receive notifications. From the s...

The Petal platform is available in multiple languages. You can change the display language to your preferre...

You can add, update, or remove phone numbers on your Petal account. You can determine how members contact y...

Notifications indicate that there is activity on Petal. You can receive a notification by email, in the Pet...

When you cannot access your telephone or your email to sign in to the Petal platform, use a recovery code. ...

Use an authentication app such as Microsoft Authenticator or Google Authenticator to sign in to the Petal p...

Use email as an authentication method for signing in to the Petal platform. The Petal platform sends you a ...

Modify the authentication method that you use to sign in to the Petal platform. Authenticate your account b...

To sign in to the Petal platform by using an authentication app, you must first register for multi-factor a...