Start a manual Callout

As a planner, you can start a manual Callout.

The manual Callout process involves contacting healthcare providers by telephone, recording the healthcare provider’s response, and then ending the Callout process.

For manual Callouts, healthcare providers do not receive Callout notifications by email.

Note: At least one Callout profile is required to start a Callout.

1.  In the side menu, select Scheduling .
2. To the left of your calendar, under Groups, select a group.
3. In the calendar, select an Open shift.
4. In Assignment, select Start Callout. 
5.  (Optional) In Callout profile name, select a manual Callout profile. 
6. Select Start Callout. The Track Callout progress window opens.
7. Contact the healthcare providers by telephone based on the suggested call time.
8. In Response, select the healthcare provider’s response.
   The Time of response column shows when you record the healthcare provider’s response.
9. When the required number of resources is reached, select Complete Callout. 
   When you complete the Callout, healthcare providers who accepted the Callout are assigned to the shift.