The Petal platform saves the authentication method that you choose during your first sign-in and uses that method by default for later sign-ins.
When you cannot sign in by using your preferred method, sign in by using another method.
For example, your authentication app is not working, and you want to use email authentication.
- On the Welcome page, enter your email address and password and then select Continue.
- On the Verify your identity page, select Try another method.
- On the Select a method to verify your identity page, select the authentication method that you want to use.
Note: The next time you sign in, the Petal platform uses your preferred method by default. To change your preferred method, contact customer support.