When you cannot access your mobile device or your email to sign in to the Petal platform, use a recovery code.
A recovery code is a unique code that allows you to regain access to your account if you lose access to your primary authentication method. It is important to save the recovery code in a secure location.
When you set up multi-factor using an authentication app or text message authentication, the Petal platform generates a recovery code. Store the recovery code in a location to which only you have access, for example, your cloud storage or a password manager.
Note: Use the same recovery code only once. Once used, the recovery code expires. An unused recovery code does not expire; therefore, you can use it later. Once you use the recovery code, the Petal platform generates a new recovery code.
- Log in using your email and password and select Continue.
- (If prompted) Select the links to read the terms and conditions and the privacy policy. Check the boxes to give your consent. Select Continue.
- In Verify your identity page, select Try another method.
- In Select a method to verify your identity, select Recovery code.
- In your files, locate the recovery code that you stored and then paste it in Recovery code*.
- Select Continue. A new recovery code appears.
- Select Copy code and then paste the new recovery code in a safe place.
- Select I have safely recorded this code and then select Continue.
You can now access the Petal platform.