Booking
Petal Booking - Clinic
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Unconfirm a patient account
From the PetalBooking interface: Appointment Section Search with the patient's name or number At the far r...
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How to link a patient account with another patient account
From the PetalBooking interface: Appointments section Patients tab Search for the patient and select it. M...
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How unlink a patient account
From the PetalBooking interface: Appointments section Patients tab Search for the patient and select it. M...
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How to deactivate a patient account?
From the PetalBooking interface: Appointments section Patients tab Search for the patient and select it. M...
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How to block a patient?
From the PetalBooking interface: Appointments section Patients tab Search for the patient and select it. M...
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How to cancel a Pending service request?
From the PetalBooking interface: Service requests section Pending requests tab Click Cancel on the applica...
Petal Booking - Patient
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A patient wants to make future appointments online, but they are not used to technology.
To facilitate the transition of patients to your clinic, the PetalMD team provides all new partners with a ...
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The patient has an error message stating that his email is already in use.
The patient has an error message stating that his email is already in use. One email = one account. The em...
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A patient entered a wrong email address when creating the account.
The patient must repeat the account creation procedure with the same information and enter the correct emai...
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The patient is unable to create an account; an error message informs them that their file is not found.
The patient is unable to create an account; an error message informs them that their file is not found. All...
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A patient is unable to register online. Why?
The system validates the health insurance number format. It is therefore essential that the first name, nam...
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A patient is unable to link a dependent account. What should I do ?
To link an account, the dependant's account: must exist in the clinic's EMR, must not be confirmed in Peta...