Petal Booking - Patient
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A patient wants to make future appointments online, but they are not used to technology.
To facilitate the transition of patients to your clinic, the PetalMD team provides all new partners with a ...
Kathleen Kelly -
The patient has an error message stating that his email is already in use.
The patient has an error message stating that his email is already in use. One email = one account. The em...
Kathleen Kelly -
A patient entered a wrong email address when creating the account.
The patient must repeat the account creation procedure with the same information and enter the correct emai...
Kathleen Kelly -
The patient is unable to create an account; an error message informs them that their file is not found.
The patient is unable to create an account; an error message informs them that their file is not found. All...
Kathleen Kelly -
A patient is unable to register online. Why?
The system validates the health insurance number format. It is therefore essential that the first name, nam...
Kathleen Kelly -
A patient is unable to link a dependent account. What should I do ?
To link an account, the dependant's account: must exist in the clinic's EMR, must not be confirmed in Peta...
Kathleen Kelly -
A patient cannot book an appointment with his family doctor.
For a patient to be able to book an appointment online: the family doctor's information is listed in the ...
Kathleen Kelly -
The patient forgot their password.
This patient must click on the I forgot my password link from the login screen of the clinic's online appoi...
Kathleen Kelly -
Can a dependent patient account be managed by two patient accounts?
For example, can two parents each link their child's account? No, an account can only be linked to one othe...
Kathleen Kelly -
How can a patient upload a prescription onto the online appointment booking portal?
The patient must first create their account online. During the process of making appointments online, it is...
Kathleen Kelly