The patient has an error message stating that his email is already in use.

The patient has an error message stating that his email is already in use.

One email = one account.

• The email is being used in another clinic and the information is not identical in both clinics.
  Solution:
  Ask the patient how their name is spelled in their account at the other clinic. Make the correction in the EMR and then synchronize the account in PetalMD.
  
  
• The email is used on behalf of another person (parent, child, spouse).
  Solution:
  • Ask the patient if they want to keep the account active, if not, set the account to unconfirmed. They can now use their email for their own account. Unconfirm a patient account
  • Link accounts from the Management tab of the main patient account. How to link a patient account with another patient account