Cancel an appointment for a patient

Use the Agent Portal to cancel an appointment. 

1. Log in to Petal. The Agent Portal welcome page appears.
2. If this is your first dispatch after logging in, select Start a dispatch.
3. Enter the health card number of the patient and then select Search for patient. The Search results page displays patient records. 
4. Select See details for the patient record that corresponds to your patient. The Patient details page appears.
5. Under Upcoming, select , and then select Cancel appointment. 

The primary and secondary contacts receive a cancellation by email and SMS.