When you configure your online offer, you might want to reserve certain availabilities to medical professionnels who have access to redirections portals like RVSQ. For example, if a patient walks in the ER with a problem that could be treated in a clinic the next day, you’ll want the triage nurse to have access to specific availabilities that aren’t offered to the general population on the public portals so she can book the patient’s appointment right away and discharge him from ER.

Steps

1. Start by selecting a service from the Offered Services list, and make sure its mandatory parameters are set. This includes the service name in French and English, its type, its category, and the target patients.

    

2.  Under the Web offer tab, add an online availability schedule. Click Edit and toggle the default Web offer ON.

   

3.  Add the availabilities by clicking the + sign under one the day for which you wish to add a redirection offer. From the right side menu, under Availability, select Redirection.

   

    

4. Select the Sources, or which professionals will have access to the availabilities. Check all the boxes that apply.

5. Select the patient types who will be allowed to book an appointment during these times. Again, select all options that apply.

Note: The patient types you choose here take precedence over the choices made under the Settings tab. The patient type you selected under Settings applies to public offers, but not to redirection offers. Each redirection offer block may have a different target patient type.

For example, you may have a single service which is offered to orphan patients only on Mondays, but to both orphan patients and FMG patients the rest of the week.

6. Enter the hours where redirection personnel is able to select availabilities.

 

These are dependent on the EMR’s schedule. Therefore, if your EMR’s schedule offers availabilities from 8:00 to 12:00, but you select 8:00 to 5:00 for the Web offer, the only displayed availabilities will be from 8:00 to 12:00. It also means you don’t have to worry about creating exceptions for holidays; those are covered in your EMR.

If your availabilities' timeframe is the same for multiple days, select all appropriate boxes. This will apply the configuration and you won’t have to repeat the operation for each day.

To accommodate your clinic’s needs, create as many blocks as needed. Here are some examples of situations where it might be useful:

• A first block offers your availabilities publicly in the morning, and a second one reserves the afternoon for redirection patients.

• The service is reserved to redirection, but the morning block is available to the ER nurse, and the afternoon block is available to the primary care access point (GAP).

For more information, refer to the Web Offer article.

Once you are satisfied, click Apply.