Government appointment HUB
Reference Documents
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User Guide Version 1.5
This guide’s objective is to serve as a technical reference detailing the various functions of the Hub. K...
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General Features
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Clinic Information
This tab allows you to validate the information previously entered during the Installation Wizard process. ...
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Providers
The Providers section has two (2) sub-sections: Appointment and Electronic Medical Record.
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Appointment
The Providers section in the Appointment sub-tab identifies the appointment provider previously selected by...
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Electronic Medical Record (EMR)
The sub-tab Electronic Medical Record identifies which EMR provider your clinic uses. This comes pre-set ba...
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Medical Staff
In the Medical Staff section, you will validate the medical personnel of your clinic imported during the In...
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Services Offered
The Services Offered section has two sub-sections, Active Services and Appointment Limit. The list of servi...
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Clinic Information
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How to add the clinic's logo ?
Click the Edit button at the top right of the window If there is no logo, click on the rectangle + select ...
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How to change a logo already registered ?
Click the Edit button at the top right of the window On the image of the current logo, click the pencil to...
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How to delete a saved logo ?
Click the Edit button at the top right of the window On the image of the current logo, click the trash can...
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How to edit information about the clinic ?
Click on the Edit button at the top left of the window Modify the desired field Save the change, by clicki...
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What file types are accepted for the clinic's logo ?
The types of files accepted are .png, .gif or .jpg The maximum size of your logo file should not exceed 5MB.
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Providers
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How to change the preset EMR provider?
Contact us to make a change to the EMR provider.Phone: 1-877-313-1594
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Which EMR providers are available for selection ?
The different EMR provider options are : Kinlogix Medesync Myle by Medfar OFYS Omnimed Softinfo Toubib No ...
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How do I change the preselected appointment provider ?
Contact us to make a change to the appointment providerPhone: 1-877-313-1594
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Which appointment providers are available for selection ?
The options appointments providers are: Quebec Medical Appointment Scheduler Bonjour Santé Pomélo (formerl...
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Medical Staff
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Why is a member highlighted in yellow after synchronization ?
In order to clearly identify the addition of a new imported member, the yellow color is used to highlight i...
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What to do if an error message appears after configuration?
A message will be sent and a member of the technical support will contact you. If you are not able to wait ...
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How to add a new member of the medical staff ?
Add the member directly into your EMR provider software In the Medical Staff Section of the HUB, click the...
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How to know if a staff member is registered in the HUB ?
Type their last name or first name in the search box with the magnifying glass symbol The registered membe...
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How to change the information on a member of the medical staff ?
Make the desired change directly in your EMR provider.Back in the HUB, in the medical staff section, click ...
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Can a staff member with permission "no access" can be assigned an appointment ?
Yes, absolutely. The term no access means access to the HUB, which is not necessary for everyone.
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Services Offered
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How to assign a type to "services provided" for the first connection ?
To select the service to configure, check the box to the left of the service name To configure multiple se...
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How to know that a service does not have an associated type ?
A service with a white background means that one or more types have been assigned When the background is y...
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How many types can be associated with a service ?
A minimum of 1 type is requiredA maximum of 3 types is allowedThis rule was established in order to clarify...
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How to change the name of the service ?
In your EMR provider software, modify the service in question In the HUB, in the Services offered tab, pre...
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What is the type of service ?
The type of service corresponds to what the citizen will have to choose when making an appointment online o...
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Status of service
The status of each service offered is marked as configured when the mandatory information has been complete...
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