• How to assign a type to "services provided" for the first connection ?

    To select the service to configure, check the box to the left of the service name To configure multiple se...

    Kim Fréchette (Petal)
  • How to know that a service does not have an associated type ?

    A service with a white background means that one or more types have been assigned When the background is y...

    Kim Fréchette (Petal)
  • How many types can be associated with a service ?

    A minimum of 1 type is requiredA maximum of 3 types is allowedThis rule was established in order to clarify...

    Kim Fréchette (Petal)
  • How to change the name of the service ?

    In your EMR provider software, modify the service in question In the HUB, in the Services offered tab, pre...

    Kim Fréchette (Petal)
  • What is the type of service ?

    The type of service corresponds to what the citizen will have to choose when making an appointment online o...

    Kim Fréchette (Petal)
  • Status of service

    The status of each service offered is marked as configured when the mandatory information has been complete...

    Kim Fréchette (Petal)
  • How to know which "offered services" have been set ?

    In the Services offered tab, click on the drop-down menu titled All services.Select, in the drop-down menu,...

    Kim Fréchette (Petal)
  • Why is the service not available by web appointment ?

    To appear on the web for the citizen, the service must be configured. As long as the configuration is not ...

    Kim Fréchette (Petal)
  • Web offer

    A service with the green checkmark means that the service is visible to citizens who wish to take an appoin...

    Kim Fréchette (Petal)
  • How to grant permission to a citizen to take more than one appointment online for the same service ?

    In the tab Services offered Click on the Appointment limit sub-tab For the service concerned, change the f...

    Kim Fréchette (Petal)
  • Settings : service name

    It is mandatory to name the service; because the assigned name will be visible to citizens when making appo...

    Kim Fréchette (Petal)
  • Settings : appointment type

    Select one or more types of appointments, according to the service among those appearing in the drop-down l...

    Kim Fréchette (Petal)
  • Settings : availabilities

    The citizen does not see this information. To activate the information as described, drag the pad from the ...

    Kim Fréchette (Petal)
  • I changed the category of a type of service, which beaches are affected by this change?

    A category change affects appointments unassigned only. Example: Priority consultation type in virtual, is...

    Kim Fréchette (Petal)
  • Web option

    Deadline for cancellations It is possible to change the time limit so that a citizen can cancel their appoi...

    Kim Fréchette (Petal)
  • What does the deadline for cancellations mean?

    By default, a 24-hour limit is allowed for citizens to cancel an appointment online.When the deadline expir...

    Kim Fréchette (Petal)
  • How to add a web offer ?

    Click on the + sign directly in the window of the default web offer Availability: select between offered o...

    Kim Fréchette (Petal)
  • Offer on the Web

    The availability labeled offered on the web means that the schedule defined range consists of appointments ...

    Kim Fréchette (Petal)
  • Web offer: Reserved for staff

    Availability marked as reserved for staff means that the defined time slot is made up of appointments to be...

    Kim Fréchette (Petal)
  • A doctor at my clinic refuses to offer online appointment, how do I configure it?

    Set the default web offer first Select the name of the doctor for whom you wish to make a modification To ...

    Kim Fréchette (Petal)
  • Access restrictions

    Access restrictions are parameters used to define criteria regarding the gender and age of citizens seen by...

    Kim Fréchette (Petal)
  • Default restrictions

    The default restriction, when configured, applies to all physicians in your clinic, unless a specific restr...

    Kim Fréchette (Petal)
  • What is the default restriction for ?

    This setting is used to filter certain criteria regarding citizens; or gender and age, in order to assign a...

    Kim Fréchette (Petal)
  • Automatic publication

    Automatic publication is a parameter that must be configured for each of the services offered by your clini...

    Kim Fréchette (Petal)
  • Ratio of availability to patients

    The ratio of availability offered only applies to the service "walk-in" This feature allows you to control ...

    Kim Fréchette (Petal)