Secure messaging
General Information
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Instant and secure messaging
PetalMD new secure and instant messaging does not pretend to reinvent the wheel. A conversation in chat mod...
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Better categorization of messages
In PetalMD's new secure messaging service (Petal Message), chat is introduced. In order to better serve you...
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Why do I already have chat conversations?
With the arrival of Petal Message and chat, we wanted to make your life easier, and already provide chat-li...
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A better notifications control
The division of messages into chat and communications has enabled our team to offer you another much-needed...
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The peace of mind with muted notifications
Because some conversations may be less important than others, or because some conversations contain more pa...
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Communications folder classification
The classification of the messages into different folders finally makes its arrival in the Petal secure mes...
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Chat
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Write a message to another user
To write to someone you've already had a conversation with before, just pick a name from your conversation ...
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Initiate a group conversation
To write in an existing group conversation, simply select it in the conversation list and continue with it....
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See the list and add participant
You can access the list of participants in a conversation by looking at the details of the conversation, ac...
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Remove participant
To remove a participant from the conversation, you must be one of the administrators of the conversation. T...
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Archive a conversation
To archive a conversation, use the conversation details menu, and choose the 'Archive" option. Note that it...
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Leave a conversation
To leave a conversation, use the conversation details menu, and choose the "Leave conversation" optio...
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Communications
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Write a communication
To write a communication, you must have permission to do so. Otherwise, you will simply be able to answer a...
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Answer to a communication
[MOBILE] To answer a hospital communication, use the "Reply" button at the bottom of the page. Important no...
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Transfer a communication
To transfer a hospital communication, use the "Add a participant" feature. Only the person who has permissi...
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Print a communication
It is possible to print a hospital communication. Check out the following video before learning the procedu...
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Send an urgent communication
To send an urgent communication, just press the urgent message option, as shown in the following images: [M...
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Manage folders
It is possible to create folders, subfolders, and classify hospital communications in these...
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Notifications management
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Manage notifications on iOS
The separation of messages in chats and hospital communications allows to offer a great flexibility on the ...
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Manage notifications on Android
The separation of messages in chats and hospital communications allows to offer a great flexibility on the ...
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Manage desktop notifications
To use desktop notifications, you must first inform your browser that you accept notifications as follows: ...
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User status
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Modify your status
It is possible to change its status, to indicate to other users our availability. The possible statuses are...
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Use the "Busy" status
Petal Message "Busy" status is customizable. You can specify your status, such as "In consultation until no...
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