Console
Communication Center
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Managing Communication Errors
Communication errors may occur if - for example - the selected number type cannot receive SMS or the phone ...
Simon Nolet -
Managing Callbacks
When a communication is crucial and you need to make sure that the recipient intends on addressing the cont...
Simon Nolet -
Creating a Post
To create and publish a post, follow the steps below: 1. Click Posts. 2. Click Create a post. 3. Select t...
Simon Nolet -
Consulting Posts
Posts are non urgent communications that concern a whole group of Communication center users. A notificatio...
Simon Nolet -
Number Types
Number types represent the communication methods to reach a specific contact. Number Type Description ...
Simon Nolet -
Communication Pane
Use the Communication pane when sending communications from the Communication center or logging phone calls...
Simon Nolet
Public Console
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The Public Hospital Console
For users who are not licensed to access the Petal platform, it is possible to view physician schedules on ...
Simon Nolet
Analytics
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Overview - Hospital Dashboard
Export button and Information icons are found throughout the Analytics section. Clicking on the Export but...
Kathleen Kelly -
Activities
Export button and Information icon are found throughout the Analytics section. Clicking on the Export butt...
Kathleen Kelly -
Coverage
Export button and information icons are found throughout the Analytics section. Clicking on the Export but...
Kathleen Kelly -
Workload
Export button and information icons are found throughout the Analytics section. Clicking on the Export but...
Kathleen Kelly -
Availability
Export button and information icons are found throughout the Analytics section. Clicking on the Export but...
Kathleen Kelly -
Performance
Export button and information icons are found throughout the Analytics section. Clicking on the Export but...
Kathleen Kelly
Management
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How do I add a shift row to a console layout?
1- Select the console, the layout tab and the pencil from the list you want to modify. 2- Click on line ...
Anne Marie Lussier -
Planner list in Dashboard group
How to access the list of schedule group planners in your hospital dashboard? This list is only available w...
Vicky Tremblay -
Absences view in Dashboard
Absences view in dashboard accessible with special permission It is now possible to view the absences of al...
Vicky Tremblay -
Change assignment from dashboard
You can now modify the assignments in the dashboard without the need to have an account in the scheduling g...
Vicky Tremblay -
Members management for dashboard groups
1. Access the Hospital section: 2. Any member with the Manage memberships permission will have access to t...
Vicky Tremblay -
Phone Registry
The Phone registry allows administrative members to manage contact information in order to reach on-call ...
Émilie Bronsard
Petal On-Call
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General Navigation
Kathleen Kelly
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How to configure colors in the hospital dashboard
1. Click on the On-call icon 2. Click on Display at the top right of your screen 3. You can click on each...
Vicky Tremblay -
How to select layouts
To optimize the hospital dashboard's usage, it is possible to contact Petal or your Dashboard administrator...
Kathleen Kelly -
How to view contact information
It is possible to access a member of the hospital dashboard's information (complete name, specialty, phone ...
Kathleen Kelly -
What do labels in the hospital dashboard mean
This label indicates that a physician should be assigned to this shift, but no one is at the moment. The ...
Vicky Tremblay -
Who's on call now dashboard
A new Now toggle allows all dashboard users to see who is currently covering a shift. 1. You can toggle bet...
Vicky Tremblay