I changed the category of a type of service, which beaches are affected by this change?

  • A category change affects appointments unassigned only.
  • Example: Priority consultation type in virtual, is modified for the face-to-face category.
    A citizen who has already booked an appointment for priority virtual consultation will not have a change for face-to-face, because the appointment was assigned to him before the change was effective.
  • However, all future appointments (not yet assigned) will have the effective modification and will now be face-to-face.