Not all patients make an appointment after receiving an automated reminder. Could this affect the sending of reminders for other patients on the list?

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Kathleen Kelly
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Depending on how your clinic works, you can decide the success rate of appointments filled by patients after receiving a reminder.

This success rate dictates the percentage of patients to contact before starting the next list. It must be configured when creating the list.

 

From the PetalBooking interface:

  1. Recalls lists section
  2. Create a recall list of patients to contact
  3. Check the Cohort box
  4. Indicate the Reminders fill ratio (in %).
  5. Save.