Depending on how your clinic works, you can decide the success rate of appointments filled by patients after receiving a reminder.
This success rate dictates the percentage of patients to contact before starting the next list. It must be configured when creating the list.
From the PetalBooking interface:
- Recalls lists section
- Create a recall list of patients to contact
- Check the Cohort box
- Indicate the Reminders fill ratio (in %).